Privacy Policy

Last updated: 2024-01-1

Chemframe ("we", "our", "us") is committed to protecting and respecting your privacy. We are Chemframe BV, with registered address located at Laan van Vredenoord 27A, 2289 DA Rijswijk ZH, The Netherlands, and for the purpose of applicable data protection laws, we are the data controller.

This Privacy Policy sets out the basis on which we will process any personal data or usage information we collect from you, or that you provide to us, in connection with your use of our website at https://chemframe.com/ (our "Website") and in connection with our related services that we provide to you (together, the "Services").

Please note that this Privacy Policy only covers the processing of personal data where we act as a data controller under applicable data protection laws. If you access our supply chain collaboration platform, Chemframe may be acting as a data processor on behalf of our business customer (e.g. your employer) in relation to some of our processing of your personal data in relation to the platform. In this situation, you should contact our business customer (e.g. your employer) for information regarding their processing of your personal data.

Please read this Privacy Policy carefully so that you understand your rights in relation to your personal data, and how we will collect, use and process your personal data. This Privacy Policy supplements any other privacy related notices and policies we may provide to you from time to time, and is not intended to override them. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Website, use our Services or otherwise provide your information to us.

Our Website and Services are not intended for children, and we do not knowingly collect data relating to children. Children must not use the Services, except where their parent or guardian has provided consent, if this option is available in your location.

We change our Privacy Policy from time to time. Updates to our Privacy Policy will apply only to information collected after the date of the change. We will note on our Website when our Privacy Policy has been updated. Please check the Website regularly for notices of changes to our Privacy Policy.

The information we collect

Information you give to us:

You may provide some or all of the following personal data to us by using our Website, completing a contact form on our Website, subscribing for our newsletter, or contacting us by telephone, text/SMS, email, social media, or otherwise:

  • Email address;
  • Name;
  • Contact details including address and phone number;
  • Details of correspondence with us;
  • The country you are from; and
  • Any other details you may decide to provide in your communications with us.

If you use our supply chain collaboration platform, in addition to the above, we may also collect details about your role and department at your organisation, records of messages sent and received on the platform and an audit log of actions taken on the platform.

Information we collect automatically

When you visit our Website and use our Services or our supply chain collaboration platform, we automatically collect the information sent to us by your computer, mobile phone or other device. This information includes:

  • your IP address;
  • device information including, but not limited to, name and type of operating system;
  • mobile network information;
  • standard web information such as your browser type and the pages you access on our Website;
  • transaction information (but not payment card or account details), including device information, transaction details, and IP address;
  • security information including a list of certain installed software, device and internet connection information, and available space on the device.

Information we collect from third parties

We may collect personal data from our business customers (e.g. your employer) or others at related organisations who receive our services.

How do we use your information?

We process your personal data in order to perform our contract with you, such as to:

  • provide you with our Services, other content and Website functionality; and
  • register and maintain your account with us.

We obtain your consent to process your personal data for the following reasons:

  • to sign you up for our newsletters or alerts; and
  • if you opted into marketing, to communicate with you about products, services, marketing, promotions, events and other news and information we think will be of interest to you.

In order to be responsive to you, to provide effective services to you, and to maintain our business relationship, as a matter of our legitimate interests, we will use your personal data to:

  • administer the Website and Services, and for internal operations, in order to conduct troubleshooting, data analysis, testing, research, statistical and survey analysis;
  • maintain the safety and security of our users, the Website, our Services, and business;
  • send you announcements in relation to security, privacy or administrative related communications (these communications are not marketing orientated, and we do not rely on consent, so you may not opt out);
  • personalize our Website and our Services to ensure content is presented in the most effective manner for you and your device; and
  • improve and develop our products.

In jurisdictions where legitimate interests is not included as a legal basis, we may rely on alternative legal basis, such as our need to perform a contract with you, or processing with your consent.

In addition, we will use some or all of the above information to comply with any applicable legal obligations, to enforce any applicable terms and conditions and/ or terms of service, and to protect or defend the Services, our rights, the rights of our users, or others.

We may also anonymise your personal data and continue to process this for further purposes.

Contact

We welcome your questions, comments, and concerns about this Privacy Policy or your personal data. Please send us any feedback to [email protected].

Language

Except as otherwise prescribed by applicable law, in the event of any inconsistency between the English language version and local language version of this Privacy Policy, the English language version will prevail.